Shipping Policy

Toy Stories
Toy-stories.com

Thank you for shopping with Toy Stories. We are committed to delivering your orders safely and on time. Please read our shipping policy below for complete details.

Order Processing Time

All orders are processed within 1 business day after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Once your order is processed and dispatched, you will receive a confirmation message with tracking details (if applicable).

Delivery Time

Our standard delivery time is 3 business days.

In some cases, delivery may take up to 5 business days due to:

• High order volume

• Public holidays

• Weather conditions

• Courier service delays

• Remote area locations

We always aim to deliver your order as quickly as possible.

Shipping Areas

We currently deliver nationwide. Delivery availability may vary depending on your location.

Order Tracking

After dispatch, customers may receive tracking information to monitor the delivery status of their order.

Incorrect Address

Please ensure that your shipping address and contact details are correct at the time of placing your order. Toy Stories is not responsible for delays or failed deliveries due to incorrect or incomplete address information.

Delayed or Lost Orders

If your order has not arrived within 5 business days, please contact our customer support team with your order number so we can assist you.

Damaged Package

If your package arrives damaged, please contact us within 24 hours of receiving the order and provide clear photos of the package and product.

Contact Us

If you have any questions regarding shipping, please contact our support team through our website Toy-stories.com.